Defective Parts - Parts must be returned 90 days from the date of purchase. The defective part will be replaced at no cost to the customer.
Our Error in Shipping the wrong part - Return the part(s). Your freight will be reimbursed.
Your Error in Ordering - Parts must be returned 90 days from the date of purchase. There is no freight reimbursement for incorrectly ordered parts and you will be charged a 20% restocking fee. (This is what our suppliers charge us, not what we charge.)
If the order has not shipped, there is no charge incurred.
If the order has shipped, we will issue a call-back with the freight company, however there is a 20% restocking fee and your freight will not be reimbursed.
Ground carrier damaged parts : Notify your salesperson immediately if you encounter a damaged shipment (UPS, FedEx, DHL). Most of the time, the driver can note it before he leaves. Please retain all boxes and packing material for inspection by a carrier representative should it become necessary. As soon as we receive a claim number from the carrier we will process the credit for the damaged parts.
Truck freight damage is strictly the responsibility of the consignee (the person that signed for the shipment). Your salesperson can assist you in filing your freight claim, but, we will not file a claim nor will we be reimbursed for your damaged freight. Any replacements need to be re-ordered by you.
WARRANTY AND DAMAGE
Please note, we do not stock inventory, ALL our orders ship directly from the
If you have any questions, please contact us.
**WE ONLY SHIP WITHIN THE CONTINENTAL USA.**